Purple Heart Moving Group

Proyectos

Nuevo Proyecto
Dirección
2290 10th Ave N
33461 Lake Worth
Estados Unidos
+1-8666711977 purpleheartmovinggroup.com

Evaluaciones

They will low-ball your estimate to get you to sign up and then jack up the price on moving day. They will hold you, your family and your possessions hostage. They will tell you that you have 3 options; pay them the new amount, only ship up to the quote and leave everything else behind or cancel the move on the spot. Their QA team will stop answering your phone calls and their customer service will treat you like dirt. They will farm the move out to another company like national as well. When you move with Purple Heart, you are really moving with another company. They made a stressful day so much worse for me and my family. Always choose a company that charges based on weight and not volume. I should have listened to blogs that warned of this practice. --Update-- It has been 26 days since our departure and we still have not received our belongings and we have not eta from our moving company. --Update-- Our belongings were finally returned to us on the 28th. Exactly one full month from our departure. The driver said he would be arriving between 3pm and 5pm. He showed called at 5pm to say he couldn't make it, unless we wanted him to start at 9pm. We said yes. He showed up alone and methodically moved everything in over the course of 6 hours. He was the nicest person and best part about this experience, but I wish the company would have used a portion of the $4200 they wrung out of us to have a second mover to speed things up so we didn't have to be up until 3am. I am uploading some photos that are representative of the care that went into the moving, storage for a month and delivery of most of our possessions. It seemed like the boxes marked "Fragile" got the worst of it. We have broken dishes and picture frames. The worst of this was our bed, which we purchased a few months ago, had been folded and taped in half like a taco for a month and was apparently dragged rather than carried. The plastic bed cover and plastic wrapping around the bed (which they charged us $300 for) was torn and falling off. There were deep black stains all over the bed and the box spring was broken. I don't understand the purpose of this company other than to fleece people out of money. They failed at moving, packing, storage, delivery, customer service and basic kindness. But they never backed down on the price or the contract, so they got what they wanted. Our money.
Hace más de 4 años
DO NOT USE! The only reason you don't see more negative reviews is because they offer minimal compensation in exchange for signing a non-disclosure for unhappy customers to remove the negative reviews. I declined the payment to warn others. My previous local move was $850. This distance move was estimated at $1700 and ended up nearly $4000 from Boston to Chicago because the company they brokered to demanded more money at pickup and again at delivery. They had coded all of my belongings as "damaged" in their system at pick up (yes, even my yoga mat and Christmas tree) and then dropped and dragged all of my furniture. Had I known the extent of the damages, I would've let them keep it. An insurance claim went nowhere since they had a code that I didn't recognize when I signed the documents. I also still have boxes that belong to another customer in hopes I can eventually find them. This company uses "Purple Heart" to market to military families (the reason I was sucked in). They are not actually combat-disabled affiliated.
Hace más de 5 años
The worst experience ever. Same case of almost all the bad reviews: It arrived one month later, subcontracting company, boxes (they were new) and items damaged ( super damaged), lost items ( 6-7) included furniture... When they where unloaded my items and boxes they even the worst customer service: they tell you they pay 60cents or something per lb. For the damage or lost items, and you'll receive an email with all the information about what you have to do to process the claim. It never arrive and then they doesn't answer the phone again... It's a joke. They aren't a serious company ( just to say it in a polite way).
Hace más de 4 años